I partner with venture-backed and high-growth startups to rebuild the operational systems that support scale. My work spans Strategic Operations, Revenue Operations, systems design, financial clarity, cross-functional leadership, and CEO enablement. I combine diagnostic depth with fast execution to produce measurable results. Representative Outcomes: • Increased sales +238% in 30 days through revenue system rebuild • Improved margin by 68 points in four months • Reduced sales cycle by 71% • Extended runway 4–13 months • Built operating models across Revenue, Delivery, Finance, and CX • Reduced operational costs by 63% and saved ~$1M annually Clients span SaaS, HealthTech, D2C, marketplace, and B2B services.

Founder of The Fractional Launch Lab, a comprehensive coaching and strategy program that supports both new and established fractional operators in building sustainable, scalable fractional businesses. I help leaders clarify their positioning, refine their offers, price with confidence, and build the operational and go-to-market systems needed for consistent revenue. The program blends mindset work, business design, operational frameworks, pricing strategy, GTM planning, and accountability to help fractionals grow with clarity and momentum. Focus Areas: • Positioning and value articulation • Offers, pricing models, and retainer structures • Go-to-market strategy (LinkedIn, referrals, partnerships) • Systems, workflows, and business operations • Confidence, identity, and mindset for fractional leadership

As the first operational leader at Sequel, I was brought in to build the foundation for scalable growth, operational efficiency, and strategic execution in preparation for market entry. Partnering closely with the CEO, I established critical processes across manufacturing, fulfillment, HR, finance, IT, and customer service, while navigating resource constraints. I specialize in building operational strategies that scale, aligning cross-functional teams, and driving market transformation for mission-driven organizations. ► Developed and implemented operational infrastructure, aligning core business functions to support early-stage growth and expansion ► Oversaw phased product rollouts in multiple states, managing e-commerce launch, and positioning Sequel for expansion nationally in 2024. ► Led vendor strategy, securing partnerships that streamlined logistics, compliance, and employee support systems

I built the operational backbone of this fast-scaling startup, optimizing HR, IT, Revenue, and Member Operations to drive efficiency, profitability, and customer success. Partnered closely with the founder to streamline processes and establish scalable infrastructure for long-term growth. Here I revamped project management into a high-impact Member Success function, significantly improving financial performance and customer experience in just 4 months. ► Scoped, vetted, and secured vendor agreements for HRIS, insurance, and health benefits, strengthening company infrastructure for scale. ► Developed and launched a performance management system, resulting in full employee engagement score month over month ► Designed and implemented 40+ process improvements, increasing productivity and consistency across teams

Employee #12 and first customer success hire, led end-to-end client management for this digital-first title agency, with a strong focus on revolutionizing client escrow and settlement services. I trained and mentored newly hired CSMs, and established rigorous tracking and monitoring. ► Scoped, vetted, and secured vendor agreements for innovative Tech Stack, including a Ticketing system, Chatbot, Live Chat, eFax, and advanced phone system to enhance customer communication and satisfaction significantly ► Achieved seamless execution of title work, settlement services, and real estate deal closings for critical client accounts, resulting in unparalleled customer experiences

Brought in to scale and optimize operations for an innovative dental insurance startup, reporting to the VP of Operations (founder and original COO), aligning the infrastructure to the company’s mission. I led the transformation into a fully operational call center, implementing technologies that saved the company up to $1M annually, partnering across Product, Legal, Marketing, Sales, Engineering, HR, Analytics, and Talent Acquisition on initiatives: ► Unified fragmented customer service departments into a single customer operations division, reducing costs by 63% ► Developed a forward-thinking 5-year plan to optimize customer experience, aligning customer-facing processes with long-term company growth ► Introduced a data-driven ticket tagging system, providing analytics to pinpoint root causes, accelerate resolutions, and enhance the customer journey

Supported SaaS sales and customer success in educational publishing, gaining leadership and process improvement experience.

Managed teams, budgets, and manual P&L development. Built strong financial forecasting skills, optimized operational processes, and implemented training programs.

Managed teams, budgets, and manual P&L development. Built strong financial forecasting skills, optimized operational processes, and implemented training programs.