• EOS Implementer® • Responsible for all profit and all loss • Increased revenue by 25% • Increased LER by 122% • Increased utilization by 23% • Turned 15% loss into 21% profit • Delivered the company's first profit-based bonus

• Providing strategic technical insight for e-commerce experts • Managing multiple client relationships on a daily basis • Managing disparate strategy, design, development, and QA teams • Turning confused, half-baked requirements into simple and definitive features through empathic collaboration with stakeholders • Managing client-vendor relationships for short-term ease and long-term mutual growth • Managing and deploying pull requests, branches, and features in Github • Defining and iterating process improvements between teams to reduce friction and time-to-release • Resource management and risk mitigation • Providing constant feedback to ownership and clients alike to resolve urgent obstacles and removing impediments before they happen • Technical writing; describing complex multi-system solutions and esoteric interdependencies in simple, specific langue

• Generating over $1 million in sales • Project management of more than 500 projects • Developing and maintaining custom Wordpress site • Brand, interface, and print design • Print production and logistics management • Brand maintenance and interface design

• Branding • Print design • Interface design

Web Designer for Microsoft-based software house. My duties entailed designing and building both user-interfaces and user-experiences for systems developed for large multi-national organisations.

Provided strategic operational guidance to marketing agencies, focusing on cost reduction and profit optimization.

Transformed operations leading to a 40% improvement in profitability and significant reductions in COGS and labor costs.