At Neu Consulting Services, our focus is your business. We understand that navigating the complexities of outsourcing and offshoring can be a daunting challenge without the right strategic partner. With over a decade of executive leadership and hands on experience in managing global processes, we provide the expertise necessary to align your offshoring initiatives with your organization’s core goals. We pride ourselves on a partnership first philosophy, ensuring that every solution is tailored to meet and exceed your specific expectations for operational success. Our Commitment: Strategic Alignment: Integrating seamlessly with your existing workflows to support long-term objectives. Operational Excellence: Leveraging years of industry insight to mitigate risks and streamline transitions. Dedicated Partnership: Prioritizing transparent communication and measurable results. Contact us today to discuss how we can optimize your operations and help your organization achieve superior results.

Design, develops and implements marketing programs and/or pricing strategies to support the organization's products, services or market sector. Design, develops and implements sales programs to meet the organization's business objectives. Plans, directs and coordinates the efforts of marketing and sales toward the accomplishment of objectives. Provides leadership and direction through directors, managers, and supervisors. Accountable for the performance and results of related departments. Executes functional business plans and contributes to the development of functional strategy. Solutions created are guided by divisional strategy and priorities across RELX.

I lead a group of professionals that operate across several areas of a 3,000+ FTE shared services organization in Manila and Iloilo Philippines. My organization is responsible for training, quality, metrics/analytics, workforce management, business continuity planning, seat utilization, real estate expansion planning, 3-5 year strategy planning, as well as continuous improvement (LEAN Six Sigma). We support the US, UK, Canada, Asia, Australia, etc. and all of the Reed Elsevier business units.

Responsible for implementation of continuous improvement programs (LEAN Six Sigma) in: 1. Global customer support 2. Vienna, Austria 3. London, England 4. Sydney, Australia 5. Toronto, Canada