Providing startups with operations, HR, and compliance support. Reach out to learn more: www.frameworkslabs.com

StartupExperts is an invite-only community of experienced HR, Finance, and Ops leaders who understand that while we tend to be “teams of one” or leaders of small teams at individual companies, we all regularly encounter the same business challenges and believe that collectively we are stronger when we support each other. As a community of professionals we are passionate about learning, we want to build deeper relationships with our peers, and most importantly we find personal satisfaction in giving to others.

Providing founders with strategic support, specializing in business operations, HR, data privacy, and regulatory compliance.

HR for Employees, Not Employers www.privacounsel.com

HR, Compliance, Exec Ops, Biz Ops

Spearheading operations for an emergent data-as-a-service start-up, I manage the operational budget and financial forecasting. I also head business operations, accounts receivables, IT, network security encompassing data privacy and compliance, and HR including recruiting, people operations strategy, payroll, and benefits administration. I mentor associates to ensure alignment with company values, coordinate team events, and lead OKR and goal-setting strategies to track performance and empower staff. Highlights: • Grew company from five to 15 personnel and formed business operations unit. Developed recruiting strategy and frameworks for optimizing pipeline performance. • Created IT infrastructure, and crafted HR policies, recruiting process, and onboarding protocols to cultivate robust company culture. • Analyzed collections processes and customer success team workflows, identifying gaps, and initiated automation protocols to optimize productivity and decrease outstanding receivables 75% in seven weeks. • Tasked as Scrum Master for engineering and product teams to ensure alignment with project deliverables and eliminate potential roadblocks. • Delineated project management standards, processes as lead project manager to ensure consistency and quality across diverse projects in accordance with corporate and client goals and objectives. • Sourced, vetted, and secured vendors, negotiated contracts, and monitored adherence to contract terms. • Atlassian Product SME (Confluence, JIRA, OpsGenie), and platform administrator for PagerDuty, QBO, Zapier, Gusto, GSuite, Slack, Upflow, Carta, Guideline 401k, Salesforce, AWS, Lever, Greenhouse.

- Setup internal IT processes, security infrastructure, hardware administration process, fleet management, payroll, taxes and benefits from scratch. - Tasked with implementing SSO and 2FA and integrating with all internal tools. - Vetted and managed vendor relationships and negotiated contracts. - Created the onboarding process for new hires

Project manager of HR ServiceNow implementations (ITG, Acquired by ICF) As the project manager for the USG Service Now implementation across HHS SROC and HHS IHS departments, I delivered functional and technical leadership to the project team. I liaised with the client and key stakeholders to confirm requirements, establish firm project scope, eliminate scope-creep, triage and track requests, manage expectations, and upsell select technical solutions to optimize workflows. Additionally, I developed the project schedule with risk and mitigation roadmaps, outlined project deliverables and tracked milestones, oversaw budget, supervised quality, identified and mitigated risks, and directed critical path management. Furthermore, I conducted testing, compiled testing documents outlining workflows for the client, and advised on data management best practices and overall strategy to streamline the platform to suit customer requirements. I also created training materials and composed user guides. Select highlights: • Reversed at-risk project through swift execution of improved technical solution for backend development and implementation of numerous organizational processes. • Technical Project manager - managed project schedule and led SCRUM calls with engineering team

Operational support for: HR (learning and development, onboarding, special programs), Compliance I executed project management strategies and technological improvements to establish internal processes and implement operational solutions to boost efficiency and increase business value. Collaborating with interdepartmental leaders, I identified gaps and initiated complex solutions. I constructed and monitored projects as the JIRA platform administrator. Additionally, I aided in internal compliance, data protection, and privacy standard enforcement. Highlights: • Tasked as Learning and Development program manager, managed company-wide language program offerings and new hire technical onboarding (Palantir Foundry), initiated process improvements to streamline onboarding and improve L&D programs to enhance the new-hire onboarding experience. • Created and led Palantir Foundry technical training sessions for employees and clients, composed training materials and technical documentation. • Established comprehensive technological solutions and developed onboarding and off boarding process for client implementation teams by building automated, streamlined processes and building customized JIRA projects for management

I managed executive projects and operations to build an early-stage startup. Progressing from EA to project manager, I oversaw the new office construction and executed diverse special projects to support the CEO. I prepared comprehensive reports, board meeting materials, and presentations for clients and stakeholders. I also oversaw new hire onboarding and training of EAs within the company. Additionally, I processed visa and international travel paperwork, compiled itineraries and planned large-scale trips. Highlights: • Researched and vetted prospective global partners and supervised vendors. • Crafted commuter benefits and company philanthropy programs. • Directed new office build-out and move, minimized operational impacts. • Led large-scale event planning, oversaw logistics and coordination of goods and services.