Testimonials

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Alana was senior to Amy but didn't manage Amy directly I respect Alana personally and professionally and have been lucky to work with her. She is sharp, dedi- cated, customer focused and a fantastic l...

- Amy Volas

AWAY FROM LINKEDIN High-Precision Sales & CS Exec Search The Hiring OSTM: A Proven System for Hiring in the Al Era 98% Interview-to-Hire Success Writing my first book about how to hire Windex-obsessed

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Alana worked with Alana but on different teams Alana is a hard working professional who has been a great partner to me and my team over the past 3 years. She has been a valuable resource and a wealth ...

- Aline Eastwick-Field

Executive Coach, Consultant, Advisor | Learning & Talent Executive | GTM Revenue Leader

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Experience

Alana D'Angelica Coaching & Consulting

Nov 2023 - Present

Wix

SVP, Global Customer Success & Operations

Sep 2022 - Apr 2024

Led global Customer Success and the supporting operational teams for Wix Top Users and Top Agency Partners.

Wix.com

VP, Account Management

Jul 2021 - Sep 2022

Led Ad & POS Sales, Onboarding & Customer Success teams for Wix Users, focused on eCommerce, Bookings, Fitness & Restaurants and Wix Agency Partners.

Wix.com

Head Of Account Management

Sep 2020 - Jul 2021

Grew and led Ad Sales, Onboarding & Customer Success teams for Wix Users.

Datto, Inc.

Head Of Global Partner Success - Transformation & Operations

Jul 2019 - Sep 2020

Created Customer Success & Professional Services Operations team owning training, enablement, systems, operational strategy and team internal & partner communications. Led implementation of Gainsight. Took Global Success team through transformation from administrative and reactive work to a higher value, proactive Customer Success model.

Indeed.com

Vice President, Client Success - Americas

Feb 2018 - May 2018

Led Customer Success and Customer Care (Support) teams (SMB through Enterprise, as well as Advertising Agency Partners) for the Americas as well as some operational functions - CS Operations, Workforce Management and Quality Control.