As a visionary Chief Information Officer, I thrive at the intersection of technology and business strategy, turning innovative ideas into impactful solutions. With a proven track record of leading large-scale digital transformation initiatives, I specialize in crafting IT strategies that drive growth, improve operational efficiency, and create competitive advantage. My expertise spans cloud computing, cybersecurity, enterprise architecture, and emerging technologies, enabling organizations to stay ahead in an ever-evolving digital landscape. I pride myself on fostering a culture of collaboration and innovation, building high-performing teams that deliver measurable results. A trusted advisor to executive leadership, I bridge the gap between technical and business stakeholders, ensuring alignment on goals and priorities. Whether it's optimizing IT infrastructure, enhancing customer experiences, or driving data-driven decision-making, I bring a passion for solving complex challenges and delivering value.

HelpMeSee Announces Shawnna DelHierro as Volunteer Chair of "Execs Restoring Sight" Campaign to Combat Global Cataract Blindness Crisis HelpMeSee, a leading nonprofit organization dedicated to eradicating preventable cataract blindness worldwide, is proud to announce the appointment of Shawnna DelHierro as the Volunteer Chair of its newly established "Execs Restoring Sight" campaign. This strategic initiative aims to harness the expertise of industry leaders to address the global cataract blindness crisis. Shawnna DelHierro brings over two decades of transformative leadership in technology and operations across retail and healthcare sectors. Her extensive experience includes serving as Chief Information Technology Officer at Sportsman's Warehouse, and Visionworks & VSP Global, all of which she spearheaded significant innovative enterprise technology modernization initiatives that led to substantial growth and transformation of the organization’s operating models. DelHierro's commitment to relationship building and her strategic vision position her as an ideal leader for the "Execs Restoring Sight" campaign. "I am honored to lead this campaign and collaborate with esteemed executives to advance HelpMeSee's mission," said DelHierro. "Together, we aim to deliver necessary resources to HelpMeSee that will restore vision and improve the quality of life for millions affected by cataract blindness."

• Identify potential risks and opportunities, offering strategies to navigate challenges and capitalize on growth opportunities. • Assess organizational performance and provide recommendations to enhance operations and achieve better outcomes. • Arrange and manage meetings between the Company, potential customers, and other third-party contacts. • Aid SmarTek21 in understanding market trends, competitor landscape, requirements, and technology roadmaps. • Provide guidance on how to position SmarTek21 to prospective customers and manage interactions effectively. • Engage in ongoing account management, including planning, discussions, and feedback with prospective customers and sources. • Provide strategic guidance to the leadership and board on sales, solution & product opportunities. • Collaborate on short and long-term plans for product development and feature enhancements.

As a fractional CTO, I’ve had the privilege of delivering high-level tech expertise and leadership to startups, private equity groups, and small to medium-sized businesses (SMBs) without the financial burden of a full-time executive. When I join a company, I start by assessing the current technology landscape. I identify areas that need improvement, potential risks, and opportunities for innovation. With this comprehensive understanding, I craft a technology roadmap aligning with the company's business goals and growth plans. In addition to strategy development, I mentor the in-house tech team, ensuring they are equipped with the skills and knowledge to execute the roadmap. I oversee critical projects, such as migrating to the cloud or developing a new software product, ensuring they are completed on time and within budget. Moreover, my extensive network and experience enable me to select and manage relationships with the best technology vendors and service providers, ensuring the company gets the most value for its investments. I also keep an eye on emerging technology trends, advising the company on how to stay competitive and innovative in a rapidly evolving market. By delivering strategic direction, operational efficiency, and technological innovation, I help the company navigate its growth journey, turning technological challenges into opportunities for success. If you need more information on fractional CTOs or other business roles, contact me today.

Assess technology stack and resources of (4) newly acquired international portfolio companies to develop a roadmap for scalable integration and modernization to be executed by the newly formed executive team. Key areas of focus included Strategic Security Posture built around data, infrastructure and technologies; Tactical Change Management to minimize the threat of disruption during times of change to drive and preserve value; Reengineer IT Operations to support transformed business and IT operating models, redesigned for growth, with benchmarking, data analysis and optimized spend; Value Creation Roadmap delivery to optimize timelines and growth opportunities, delivering results at speed.

Led the development and execution of comprehensive IT strategies in alignment with organizational goals, resulting in reduced downtime, stabilization of critical systems and overall improvement in operational efficiency. Organization included Omnichannel Technology and eCommerce services. • 138 Retail Stores; sixteen states; $1.4b AR • Guided a team of sixty-two professionals, fostering a culture of growth, innovation, and continuous improvement to achieve key milestones and deliverables for outdoor sporting goods retail. • Successfully managed an annual IT operating budget of $11.6 million, optimizing resource allocation and achieving cost savings of 21% through strategic alignment. Inaugural achievement of operating budget at less than 1.5% of revenue • Directed an annual IT capital budget of $11 million, achieving a 33% reduction via improved contract negotiation, enterprise prioritization and optimized resource utilization in less than 6 months. • Created a security operations team and implemented robust cybersecurity measures, resulting in the monitoring, tracking, and reporting of security risks and incidents and ensuring compliance with industry standards and regulations and SOC II Compliance • Spearheaded the integration of cloud-based solutions, resulting in increased scalability and flexibility of overall IT infrastructure. • Played a pivotal role in the introduction of digital transformation initiatives, including modernization of the IT Service Desk via AI and RPA, and use of third-party solutions for EDI and Vendor Onboarding resulting in improved market competitiveness.

Directed diverse teams of tech professionals, developers, and support specialists, overseeing over 200 associates. Scope of responsibility included Infrastructure Tech, DevOps, InfoSec with CISO and GRC teams, Omnichannel/eCommerce, Data & Analytics, and Enterprise Architecture. Retail Footprint: Managed 752 retail stores across 37 states with $2.2B annual revenue, including non-profit insurance and clinical operations. Addt’l Role: CIO for VSP Ventures Business Unit; Led clinical private practice acquisitions. • Telehealth Solution: Deployed in 50% of retail locations, enabling 300K virtual exams. • Enterprise RPA: Achieved $1.3M annual savings and $24.1M revenue impact through 20+ bot deployment, establishing an Automation Governance Council. • AI Virtual Agent: Handled 300K inbound calls, enhancing experiences, reducing overhead, and lowering attrition. • AIOps Event Correlation: Platform deployment resulted in reduction of 30% of IT service desk tickets and 26% of NOC hours. • Azure Cloud Migration: Migrated one of two on-premise data centers to the Azure cloud, including DR environment. • Cost Management: Maintained technology operational cost <2.5% of revenue. • PMO Structuring: Established and led the first PMO, reducing costs and improving project effectiveness and delivery. • $60M Cloud-Based Project: Launched a new mobile point of sale platform across 750 stores in Nov-2022, replacing all legacy hardware and EMR/EHR platforms. • Budget Management: Managed annual budgets of ~$20-26M operational and ~$30-56M capital. • Pandemic Remote Work: Transitioned 450 support center staff with <2 hours avg. downtime per worker. • Third-Party IT Service Transition: Achieved zero downtime or business disruption, delivering a 56% cost reduction in Y1, 30% in Y2, and 11% Y3+ with service improvements. • Order Routing System: Developed a system routing jobs from ~735 retail stores to 4 manufacturing labs based on real-time “makeability” criteria.

From 2004 until 2013, held positions at Toyota Motor Manufacturing of Texas as part of the original plant start up team, worked as an Operations and Cross Border Value Stream Manager for Hoshizaki North America / Coca Cola NA, and acted as a consultant for other companies such as Philips Outdoor Lighting and GE Oil & Gas DBA Salof Refrigeration.